3-tier Bubble Ceramic Mug

We love home décor that is not only practical but also chic and this is why we started Dewdrop Blossom.

We have specially curated cute and contemporary items that are inspired by a variety of cultural styles - Japanese, Korean and Nordic, with the main goal to brighten up your living space and help you reach your aesthetic vision.

Shipping Process

We require between 2-4 working days on average to fulfill your order and transport it to our carrier's sort facility. 

Shipping Times

United Kingdom: 3-5 business days
United States: 5-12 business days

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out. 

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility. 

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. 

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Lost/Stolen/Damaged Packages:

Dewdrop Blossom is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@dewdropblossom.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dewdropblossom.com and we will share further instructions with you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@dewdropblossom.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We currently do not offer exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dewdropblossom.com.